What is your product substitution policy?Updated 2 months ago

At Mosaic, we take pride in consistently delivering your favorite meals. While we maintain robust inventory management to prevent stockouts, occasionally circumstances may require us to make a substitution in your order. Here's what you should know about our substitution process:

Our Approach to Substitutions

When a meal in your order becomes unavailable, we carefully select a replacement that matches the allergen profile of the meal that you ordered. When we can, our team reviews your order history to ensure your substitute meal will be a great fit.

Your Safety Is Our Priority

We take special care to verify that any replacement meal adheres to your dietary requirements. If your original selection was gluten-free, dairy-free, or free of other allergens, your substitute will maintain these same standards.

Satisfaction Guaranteed

While we make every effort to provide a suitable replacement, we understand that sometimes a substitution might not meet your expectations. If you're not completely satisfied with your substitute meal, simply reach out to our customer service team [email protected]. We are here to help!

Questions about our substitution policy? Our customer service team is here to help.