What is your product substitution policy?Updated 19 days ago

At Mosaic, we take pride in consistently delivering your favorite meals. While we maintain robust inventory management to prevent stockouts, occasionally circumstances may require us to make a substitution in your order. Here's what you should know about our substitution process:

Our Approach to Substitutions

When a meal in your order becomes unavailable, we carefully select a replacement that matches the allergen profile of the meal that you ordered. When we can, our team reviews your order history to ensure your substitute meal will be a great fit.

Your Safety Is Our Priority

We take special care to verify that any replacement meal adheres to your dietary requirements. If your original selection was gluten-free, dairy-free, or free of other allergens, your substitute will maintain these same standards.

Satisfaction Guaranteed

While we make every effort to provide a suitable replacement, we understand that sometimes a substitution might not meet your expectations. If you're not completely satisfied with your substitute meal, simply reach out to our customer service team [email protected]. We are here to help!

Questions about our substitution policy? Our customer service team is here to help.