Agents are available Monday - Friday and Sunday from 9am - 5pm EST time.

Mosaic Foods

If you want to skip or cancel an order that&#x2019;s already charged to your billing account, please send us an email at&#xA0;<a href="mailto:support@mosaicfoods.com">support@mosaicfoods.com</a>. PLEASE NOTE: If you contact us after our system cutoff, we will not be able to halt your order. Those cutoffs are listed below. If you contact us before those times we will be able to halt and refund or reschedule your order.Our system cutoffs to make changes to an already-charged order:<ul><li>Tuesday/ Wednesday delivery: 3pm EST/ 12pm PST Sunday-prior</li><li>Friday delivery: 3pm EST/ 12pm PST Wednesday-prior</li></ul>

If you want to skip or cancel an order that’s already charged to your billing account, please send us an email at support@mosaicfoods.com. PLEASE NOTE: If you contact us after our system cutoff, we will not be able to halt your order. Those cutoffs a

I forgot to skip my order, and now it's marked as "Processing"! What can I do?

Plan & Payment

Plan Management

How to Choose Your Meals

How much does Mosaic Foods cost?

I don't own a microwave! Is it possible to cook my meals in an oven?

Cooking

Is Mosaic gluten-free?

How many calories are there in each meal?

What do you mean by 'real ingredients'?

Where can I find ingredient lists and allergy information?

Is Mosaic vegan?

Is Mosaic made in a facility that processes other allergens?

Do you use organic ingredients?

Nutrition & Ingredients

How much space do the meals take up in the freezer?

What happens if my meals are melted or partially defrosted when I unpack them?

How should I store my meals?

How long can I store my meals in the freezer before they go bad?

Can I store my meals in the refrigerator?

Freshness & Storage

Meals Plans and Pricing

What is your product substitution policy?

Substitutions

What should I do if there is no dry ice in my box when I open it?

How do you deliver packages?

Where do you deliver?

How does my food stay frozen in transit?

Do I need to be home when my box is delivered?

Can I track my shipment?

How do I get rid of the dry ice from my shipment?

Shipping

Is my packaging recyclable?

How do I recycle my delivery box, liner, and packaging?

Sustainability

Shipping & Deliveries

How do I contact you?

How do I access the Customer Portal?

Can I get a refund?

Is my plan a subscription?

How do I change the frequency of my deliveries?

How do I skip an upcoming delivery?

How do I cancel my plan?

How do I resume my plan after cancelling?

What plans can I choose from?

Plan sizes

I am struggling with constipation after starting my GLP-1. Can Mosaic help?

I’m losing weight, but I want to build healthy habits for the long term. Is this a temporary fix?

Why shouldn’t I just drink protein shakes?

I am not getting enough nutrition since starting my GLP-1; can Mosaic help?

Will these meals upset my stomach?

I sometimes get nauseous when cooking. How much prep is involved?

I need to stay hydrated. Do you offer anything besides solid food?

I’ve been told to prioritize protein to prevent muscle loss. Can I get enough protein from vegetarian meals?

GLP-1 Questions

I forgot to skip my order, and now it's marked as "Processing"! What can I do?Updated 20 days ago