Plan Management
How do I contact you?
You can reach us anytime at [email protected] team is available Monday–Friday and Sunday from 9 AM to 5 PM EST, and we respond to all messages within 24 hours during business hours.
How do I access the Customer Portal?
Login on our site! mosaicfoods.com > LOGIN. If you receive the note that there is no account associated with your email address, please head to your email and check your spam or promotions folder for an Account Invite email reading "Time to Activate
Can I get a refund?
If you ever have an issue with your order, please reach out to our team at [email protected]. If a meal arrives warm, damaged, or different from what you ordered, we’ll be happy to review the situation and make it right. For any other concerns,
Is my plan a subscription?
If you place your first order from our main site by hitting 'Get Started' and choose a Delivery Frequency during checkout, then yes, you are activating a subscription with your first order. But don't worry! You will have access to a Customer Portal w
How do I change the frequency of my deliveries?
When you log in to your Customer Portal you will see "Your Box Delivers Every X Weeks. > Edit Frequency". Click that to update your frequency. Please note! Your most upcoming order's delivery date will NOT change when you adjust the delivery frequen
How do I skip an upcoming delivery?
You can use your Customer Portal to skip your next delivery up until your card has been charged. To get there, go to www.mosaicfoods.com and log in with your username and password. You’ll automatically redirect to your Customer Portal. Once logged in
How do I cancel my plan?
Easy! You can either do so on your Customer Portal > Account > Cancel Subscription, or just send our team an email: [email protected]. Please note: if a new order has auto charged under your subscription and you do not wish to receive it, you m
How do I resume my plan after cancelling?
Just login to your Customer Portal and click 'Reactivate'! Be sure to scroll down to 'Your Next Order' to schedule it for a day that works for you. Then you can start making edits to your menu!. If you have any questions about restarting your subscri
I forgot to skip my order, and now it's marked as "Processing"! What can I do?
If you want to skip or cancel an order that’s already charged to your billing account, please send us an email at [email protected]. PLEASE NOTE: If you contact us after our system cutoff, we will not be able to halt your order. Those cutoffs a