Shipping
What should I do if there is no dry ice in my box when I open it?
If there's no ice left by the time you open your box, don't worry! It's normal and expected for the dry ice in your box to sublimate while in transit. Our safety test in that instance is still cold = still safe to refreeze. If your meals are cold and
How do you deliver packages?
We partner with third-party delivery companies, and which one handles your order depends on your shipping zip code. We work with FedEx, CDL, and OnTrac-LaserShip. Which day you are able to receive orders depends on your zip code. For those within a 1
Where do you deliver?
We currently deliver to the entire east coast, most of the west coast, and several states in between! You can check if we deliver to you by hitting 'Get Started' on our site. You can also reach out to our support team with your shipping zip code, and
How does my food stay frozen in transit?
We pack our boxes with paper insulation, and 10-15 lbs of dry ice which sublimates along the way. All of our packaging is curbside recyclable! Find out more about our packaging here.
Do I need to be home when my box is delivered?
Not necessarily! We pack our boxes with enough dry ice to keep your meals frozen until you're home. Typically the ice will last through the end of the day for Tuesday/ Friday deliveries, and Wednesday deliveries are still cold/ frozen for 3-4 hours a
Can I track my shipment?
You sure can! Tracking information is sent via email the day before delivery. You can also find the information on your Customer Portal. We set your shipment status to “Processing” once we begin preparing it, and mark it as “Shipped” -- and add a tr
How do I get rid of the dry ice from my shipment?
First of all: be careful! Dry ice is extremely cold and can hurt if it touches your bare skin. If the ice has spilled out of its bag, please use gloves, a towel, or a pot-holder to move it aside as you unpack your box. If the ice is still in its bag,